We only offer refund for an order within 48 hours of order activation of a new order only. After 48 hours of order activation no refund shall be entertained. Though our rock solid customer support will be available 24x7 till the last day of all the orders.
In case you apply for a refund within 48 hours of order activation your refund will be processed back to your account and it would take 4-5 business days for the funds to reflect in your account.
It is worth mentioning that the refund will only be processed in accordance with fair usage policy and in case of breach of terms and conditions or fair usage policy there shall be no refund for the corresponding order and any such order may be subject to termination as per the scenario.
In case there is a ongoing order and it is renewed, there shall be no refund for the same after renewal. We recommend you to renew the order only in case you are certain about using it. Renewal of the order blocks our infrastructure resources for a specified duration of time. This slot of resources could have been used by some other client. Therefore we do not refund ongoing renewal requests.
Please feel free to drop us a line here in case you have any further queries or need assistance regarding the same.